Today’s sophisticated users expect product documentation to be relevant to their own particular use of the product, without the burden of having to sort through someone else’s tasks. No matter how good the technical writing, documentation is only easy to use if it answers the questions for which a specific group of users need the answers. Documentation developers must therefore know who will be using the product and why, along with the tasks these users will need to perform and how the product supports them, before they can develop documentation that makes it easy for users to achieve those tasks. Documentation that is specific to different groups of users (subject matter experts, novice users, etc.) and different needs (order entry, financial analysis, and so on) will increase customer satisfaction and help keep support costs low.
Yet the location of reusable documentation topics, critical for the control of content development and maintenance costs, is arguably the greatest challenge faced by documentation teams. Task analysis can significantly mitigate this problem. But, until now, task analysis for complex, evolving products with diverse groups of users has been a manual and extremely time-consuming effort.
Now, SiberSafe Integrated Task Analysis – available for both SiberSafe XML CMS and SiberSafe DITA Edition – streamlines the entire task analysis process. The linked items in its integrated repository make it easy to identify reusable content and to determine the structure of required information deliverables, even before product development is complete.
Learn more about this innovative and highly efficient approach to documentation development and maintenance by downloading the full Integrated Task Analysis datasheet here.
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